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The Uncomplicated Family

Harnessing the Power of Innovation to Support Children, Families and Communities with Disabilities

We are The Uncomplicated Family, a progressive health innovation company and passionate team based out of Alberta, Canada who embrace commitment, innovation and compassion to enhance the quality of life for individuals, families and communities who are affected by disabilities.

Our teams include: Speech-Language Pathologists, Occupational Therapists, Physiotherapists, Family Support Personnel, Software Developers and Engineers, Researchers, Psychologists and more…

Welcome to our Family!

The Uncomplicated Family Corporate Group includes Kids Uncomplicated Inc. (Clinical and Family Support Services) and Communities Uncomplicated Inc. (Software Development: Teleroo™ Technology).

 

 

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Teleroo™ is an award winning group of technologies that has resulted in remarkable outcomes for children, families, and practitioners.

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Communities Uncomplicated is also a member of the Uncomplicated Family of companies. Communities Uncomplicated builds revolutionary collaboration software tools, therapy support apps, and mobile accessible games, collectively called Teleroo™.

Teleroo™ is an award winning group of technologies that has resulted in remarkable outcomes for children, families, and practitioners. Our technologies are video-based teaching tools, apps, and health and educational games. Teleroo™ was built based on the deep expertise of our service team along with our research affiliations. Teleroo™ can be used by families, along with local schools and healthcare providers in an efficient, cost-effective way to build and generalize skills while educating others. Teleroo™ breaks down conventional barriers such as location, time constraints and budget to increase access to quality interventions and award winning software to assist in service provision.

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We arededicatedto providing the highest standards of clinical, educational and family support to children and families with special needs and those who are at risk.

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Kids Uncomplicated is a member of the Uncomplicated Family of companies. We are an international organization of passionate people who embrace commitment, innovation and compassion to enhance the quality of life for individuals, families and communities.

We are dedicated to providing the highest standards of clinical, educational and family support to children and families with special needs and those who are at risk.

We understand that accessing the right resources can be a daunting journey filled with obstacles and barriers. We know that families often experience frustration and feelings of being overwhelmed. That’s where we come in! Our teams are committed to simplifying complicated realities and barriers to access. We do so by empowering people and organizations with the right tools and support to meet their individualized needs. At Kids Uncomplicated we celebrate the unique strengths of each child, family and community.

latest-news

Latest News

EY Entrepreneur Of The Year

We would like to congratulate our CEO and founder, Robyn Henderson, on receiving the EY Special Citation Award for Social Entrepreneurship! “Social entrepreneurs strive for innovation and growth, but their ultimate purpose is to make a positive impact on society”

We are truly proud to be working alongside Robyn, as she is “an unstoppable force to be reckoned with” and we’re looking forward to sharing in her achievements at the EY Gala Awards Ceremony this fall!

For more information, please visit the EY website:
http://www.ey.com/CA/en/newsroom


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our-mission

Our Vision

Our vision is to scale our services and technologies globally. We are committed to leading the charge to create a profound, positive social impact for our children, families, and the community at large.

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Company Background

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peech language pathologist Robyn Henderson launched Kids Uncomplicated after years of working with kids with special needs. She knew how difficult it could be for some families – especially those in rural areas – to make it to in-person appointments.

“A lot of times with clinical work, you’d be traveling out and maybe there’d be a month between consultations. Now you don’t need that,” she explained.

Henderson decided to bring the experts to families via technology. The Kids Uncomplicated service connects speech language pathologists, occupational therapists, and physical therapists to families in real-time or through videos recorded by parents.

A lot of times with clinical work, you’d be traveling out and maybe there’d be a month between consultations. Now you don’t need that.

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Clinical and Family Support Services

For more than 10 years, Kids Uncomplicated has provided high-quality clinical and family support services for children and families with complex needs (e.g., autism, FASD, Down Syndrome etc) – delivered by our dedicated and highly experienced team of specialists. We collaborate with families to build their capacity and support their children in various areas of development, including:

Language, Communication and Social Skills

Skills that facilitate language comprehension, interaction, and communication with others

Daily Living Skills & Adaptive Behaviour

Coping and skill development required for completing routine everyday tasks and activities

Cognitive Skills

The core skills your brain uses to think, read, learn, remember, reason, and pay attention

Motor Development

The skills required to control movement of the body

Sensory Regulation

Supports and strategies needed to cope with the demands of the environment

N avigating systems to find the right supports can be stressful. At Kids Uncomplicated we take that to heart. Often times when families come to us, they feel overwhelmed and isolated. First and foremost, our commitment is to listen and learn about your unique family. We then individualize supports and use our technology tools to ease the high demands of your everyday life. We also believe strongly in connecting families to the natural support systems in their communities to ensure that everyone is included.

From the initial intake and throughout the process, we are here to advocate for your family and ensure that you are not walking this path alone. Our teams are committed to supporting you in enhancing your confidence, facilitating access to information, and ultimately empowering you to achieve your vision for your child and family.

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Families Helped

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Lives Changed

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Minutes of Clinical and Family Support Contacts

our-team

Our Team

Robyn Henderson

Robyn Henderson

CEO, Founder

Robyn Henderson is the CEO, Founder, and fearless leader of the Uncomplicated Family. The culmination of Robyn Henderson’s life’s work and education is what led her to start a group of companies that changes lives. Robyn is a Registered Speech-Language Pathologist; former Council Member of the Alberta College of Speech-Language Pathologists and Audiologists; and recognized Subject Matter Expert in Health Innovation by the National Research Council of Canada. As well as running the businesses, Robyn also runs a very busy household comprised of 5 wonderful children, all under the age of 10.

Crystal Thompson

Crystal Thompson

Manager of Technical Operations

Crystal Thompson is the Manager of Technical Operations for Communities Uncomplicated. Crystal’s background in psychology and linguistics, experience working with children and families, and passion for technical innovation has served her well as she leads the brilliant minds working on Communities Uncomplicated initiatives. When Crystal isn’t working you can find her at her favorite yoga studio, or more likely, chasing after her toddler and preschooler.

Mary On

Mary On

Controller

Mary On is the Controller for The Uncomplicated Family. Mary joined our team from the banking world and is responsible for the accounting and administrative operations of the companies. Mary has a financial brain and a heart of gold. When she’s not reading, running, and learning about fitness you can often find Mary supporting various charitable organizations and special interest groups.

Jayna Clark

Jayna Clark

Clinical Supervisor

Jayna Clark is the Manager of Clinical Services for Kids Uncomplicated. Jayna leverages her extensive clinical experience and her highly analytical nature to guide and support our clinical teams and to ensure that the children and families we work with receive the clinical support required to achieve their potential. Jayna is also the proud mother of two and when she is not attending hockey/ringette/baseball practice you can find her indulging in her love of Star Wars.

Natalie Soetaert

Natalie Soetaert

Manager of Service Operations

Natalie Soetaert is the Manager of Service Operations for Kids Uncomplicated. Natalie is the first point of contact for the families we work with and is a relentless advocate for their needs. Natalie makes it her mission to get the right supports in place for all individuals. Outside of Kids Uncomplicated, Natalie is the co-founder for the not-for-profit group Outloud, speaks on behalf of issues in the FASD community, and spends any remaining time exploring the forests of Alberta with her husband, three daughters, and two dogs, Willow and Kona.

Robyn Henderson

Robyn Henderson

CEO, Founder

Robyn Henderson is the CEO, Founder, and fearless leader of the Uncomplicated Family. The culmination of Robyn Henderson’s life’s work and education is what led her to start a group of companies that changes lives. Robyn is a Registered Speech-Language Pathologist; former Council Member of the Alberta College of Speech-Language Pathologists and Audiologists; and recognized Subject Matter Expert in Health Innovation by the National Research Council of Canada. As well as running the businesses, Robyn also runs a very busy household comprised of 5 wonderful children, all under the age of 10.

Crystal Thompson

Crystal Thompson

Manager of Technical Operations

Crystal Thompson is the Manager of Technical Operations for Communities Uncomplicated. Crystal’s background in psychology and linguistics, experience working with children and families, and passion for technical innovation has served her well as she leads the brilliant minds working on Communities Uncomplicated initiatives. When Crystal isn’t working you can find her at her favorite yoga studio, or more likely, chasing after her toddler and preschooler.

Mary On

Mary On

Controller

Mary On is the Controller for The Uncomplicated Family. Mary joined our team from the banking world and is responsible for the accounting and administrative operations of the companies. Mary has a financial brain and a heart of gold. When she’s not reading, running, and learning about fitness you can often find Mary supporting various charitable organizations and special interest groups.

Jayna Clark

Jayna Clark

Clinical Supervisor

Jayna Clark is the Manager of Clinical Services for Kids Uncomplicated. Jayna leverages her extensive clinical experience and her highly analytical nature to guide and support our clinical teams and to ensure that the children and families we work with receive the clinical support required to achieve their potential. Jayna is also the proud mother of two and when she is not attending hockey/ringette/baseball practice you can find her indulging in her love of Star Wars.

Natalie Soetaert

Natalie Soetaert

Manager of Service Operations

Natalie Soetaert is the Manager of Service Operations for Kids Uncomplicated. Natalie is the first point of contact for the families we work with and is a relentless advocate for their needs. Natalie makes it her mission to get the right supports in place for all individuals. Outside of Kids Uncomplicated, Natalie is the co-founder for the not-for-profit group Outloud, speaks on behalf of issues in the FASD community, and spends any remaining time exploring the forests of Alberta with her husband, three daughters, and two dogs, Willow and Kona.

teleroo

Teleroo™ Technology Tools

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eleroo™ is the collective name for our exclusive suite of proprietary, patent-pending technology and therapy tools. Teleroo™ is the result of more than 10 years of research and development, and the collective expertise and experience of our team of therapists, practitioners, researchers, software developers, and most importantly, our families!

Teleroo™ was inspired by our collective passion and desire to make a meaningful difference in the lives of children, families, and communities. Teleroo™ gives families, educators, and clinicians access to the professional supports and information they need to be effective in their homes, communities, and workplaces. We employ a high-touch approach that allows us to challenge the conventional limits of service delivery such as proximity, time, and fiscal constraints.

Teleroo Video Transfer (VT) App & Gateway Database

The Teleroo™ VT App – is available for both Apple and Android devices. Teleroo™ VT app allows parents, caregivers, and educators to use their mobile devices to record behaviours as they occur in everyday situations in your home, school and community….just with the touch of a button!
Parents and caregivers can capture everyday problems (and successes!) that can be observed and assessed promptly by their support teams using the Teleroo™ Gateway Database. Videos and personalized documents take the pressure off parents to report, and the pressure off children to perform. Parents can communicate their needs efficiently, effectively, and securely using their own devices (along with Teleroo™) independent of their location.

The Teleroo™ VT app and Gateway is permission-based and designed to be used by anyone in a child’s circle of care, including parents, clinicians, physicians, and educators as parents see fit. Videos, documents and strategies can be shared securely with important people in the child’s life, such as grandparents, aunts, uncles, coaches.

Parents have full control over the information that is shared. Our exclusive patent-pending technology allows users to blur the faces of other children in the videos to ensure their anonymity.

Where can you get it?

On the Apple Store

Get it on the iTunes store

On the Android Play Market

Get it on the Google Play store

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Stories of Success

Parent’s Perspective


Kids with autism make up 80 percent of Teleroo’s current user base in Alberta. Kids Uncomplicated has successfully demonstrated improved efficiencies in its local community of clients and is now widening its reach to span across Canada and the U.S. Earlier this year, Kids Uncomplicated received an education grant from the Ohio Department of Education to roll out a cloud‐based version of Teleroo to benefit hundreds of thousands of school children in the Ohio area.

One family used Teleroo to film a peculiarity in their child’s gait. After waiting six months to see a specialist, when the appointment finally came, the doctor was unable to assess the child due to behavioural issues. Using TelerooTM, the parents shared the video that had been captured and the doctor was able to provide treatment.

  • The added support (from the technology) has made a big difference

    Trent Andres, Parent
  • Congratulations to Kids Uncomplicated on the launch of your new Teleroo™ Technology

    Stephen Mandel, Mayor of the City of Edmonton 2012
  • The results of Kids Uncomplicated’s accomplishments to date speak for itself

    Branka Barl, National Research Council of Canada

Kids Uncomplicated on Global TV

Kids Uncomplicated on CTV


The service has proven to be a blessing for the Wiebe family, who started using it two years ago to help their little girl, Samantha. The now eight-year-old was born with a lesion in her brain. The abnormality causes seizures, problems with fine motor skills like writing, and a significant speech delay. But her parents have seen a vast improvement after monthly sessions with two speech language pathologists and an occupational therapist. The team analyzes home videos of Sam and offers expert advice. “I used to have to be a translator and as she’s progressed through our travel with Kids Uncomplicated, I’m not a translator anymore. So that’s super cool,” said Sam’s mother, Andrea.

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